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    Hotel Policies

    Filoxenia Apartments

    • Subject to availability a payment request will be sent to you once we have received your reservation request.
    • A deposit of 25% of your stay total is required to gaurantee your reservation.
    • Deposit must be made within two calendar days of the receipt of the reservation form, or availability can not be gauranteed.

    • 14:00 until 23:00 – If you arrive early and your apartment is vacant and ready you may occupy it, if not we will gladly store your luggage until such time that it is ready.

    • Until 12:00

    • Crib/cots and high chairs for children up to 2 years old are available at no extra cost upon request.

    • Payment in full, along with a government-issued ID, must be received upon your arrival.
    • We accept cash, bank deposits, and Western Union.

    • Cancellation requests will only be accepted by email to info@filoxenia-apartments.com
    • Cancellation requests received 30 days or more from your scheduled arrival date will be fully refunded minus any banking/money transfer costs.
    • Cancellation requests received less than 30 days will receive no refund.
    • ‘Non-shows’ your deposit is forfeit and will not be refunded

    • If for any reason your departure is earlier than planned, you will be charged 50% of the amount for each remaining day that is unused, with a minimum charge of one nights’ stay.

    • Your accommodations are cleaned and stocked with fresh linens and towels prior to your arrival.
    • Daily cleaning is provided for all rooms/studios.
    • Linens are changed every three days, and towels every second day, unless you request otherwise.

    • Pets are accepted at no extra cost, subject to prior approval
    • Smoking is striclty prohibited in all inside areas of rooms and apartments. Smoking on the balconies is allowed.
    ESPA